Privacy Policy GoldenCity99 – Our Commitment to Protecting Your Data

Goldencity99 is an online casino and Sports Betting platform operating exclusively for Malaysian players. We are committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail how goldencity99 collects, uses, stores, discloses, and safeguards your personal data.

This Policy applies to all personal information you provide to goldencity99 through any channel — including account registration on the goldencity99 website, use of our mobile app, communications with our customer support team, and any financial transactions made through our platform.

Goldencity99 recognises the importance of privacy in today's digital world. We understand that your trust depends on the confidence that your personal information is handled responsibly. That is why we invest in the latest security technology and uphold strict data protection policies across all aspects of our operations.

This Privacy Policy is written in English to ensure that every goldencity99 member across Malaysia — from Perlis to Sabah and Sarawak — can clearly understand their rights and how their data is managed.

Goldencity99 collects various types of personal data to enable us to provide a safe, fair, and high-quality service to all members. The table below outlines the categories of data we collect and the purpose behind each.

• Goldencity99 does not collect sensitive data such as members' medical information, religious beliefs, or political views.
• The financial data you provide is processed through secure channels and is not stored directly on goldencity99's servers — we use third-party payment processors that are fully PCI-DSS compliant.
• Precise location data (GPS) is not collected without your explicit consent.

Goldencity99 collects your personal data through several different methods throughout your relationship with our platform. We are committed to being transparent about the data collection methods we use.

• Account Registration: When you register a goldencity99 account, you provide basic information such as your name, phone number, email address and password. This information is required to create and manage your account.
• Identity Verification (KYC): Where additional verification is required — typically before processing withdrawals that exceed certain limits — goldencity99 may request documents such as a copy of your MyKad or passport, as well as proof of your current address.
• Financial Transactions: Every time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks, the relevant transaction details are recorded for security and compliance purposes.
• Platform Usage: goldencity99 automatically collects technical data when you visit and use our platform, including your IP address, device type, and usage patterns.
• Support Communications: When you contact the goldencity99 support team via live chat or email, those communications are recorded for issue resolution and service quality improvement purposes.
• Cookies & Tracking Technologies: goldencity99 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how our platform is used. You can manage your cookie settings through your web browser.

Goldencity99 uses members' personal data for a variety of legitimate and necessary purposes in delivering our services. All data use is grounded in a valid legal basis — whether for contract fulfilment, legal obligations, legitimate interests, or with your consent.

• Account Management: Creating, verifying and managing your goldencity99 account, including password resets and sending important security notifications.
• Transaction Processing: Securely processing deposits and withdrawals through your chosen Malaysian payment method, and resolving any transaction disputes.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and misuse of the goldencity99 platform.
• Legal Compliance: Meeting applicable legal obligations, including KYC/AML (Anti-Money Laundering) requirements, mandatory record retention, and cooperation with authorities where required by law.
• Personalised Experience: Personalising your gaming experience on goldencity99 based on your preferences and play patterns, including relevant game recommendations such as slots, Live Casino or football.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support to members who may need assistance.
• Service Communications: Sending you important information about your account, updates to our Terms & Conditions, security notifications, and goldencity99 service updates.
• Marketing Communications (with consent): Sending information about promotions, new bonuses, and exclusive offers — only if you have consented to receive marketing communications and have not opted out.

Goldencity99 does not sell or trade members' personal data to third parties for marketing purposes. However, there are certain situations where goldencity99 needs to share your information with other parties in order to deliver a complete and secure service.

• Payment Service Providers: goldencity99 shares the necessary transaction details with payment processors such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX service providers to securely process your deposits and withdrawals.
• Game Providers: Necessary game information is shared with third-party game providers (such as Pragmatic Play, Evolution Gaming, and PG Soft) to enable you to play their games on the goldencity99 platform.
• Technology Service Providers: goldencity99 uses selected technology companies for hosting, cybersecurity, analytics, and other technical infrastructure. All such providers are bound by strict confidentiality agreements.
• Competent Authorities: goldencity99 will disclose information to the relevant authorities — such as the police, anti-fraud bodies, or financial regulators — when required by law or a valid court order.
• Business Transfers: In the event of a merger, acquisition, or sale of goldencity99's assets, members' personal data may be transferred as part of that transaction. Members will be duly notified before any data transfer takes place, and updated privacy terms will be introduced.

All third parties that receive data from goldencity99 are required to maintain the confidentiality of that information and use it only for the specified purposes. goldencity99 is not responsible for the privacy practices of third parties that operate under their own privacy policies.

Goldencity99 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL Encryption: All communications between your device and goldencity99's servers are encrypted using TLS/SSL protocols with 256-bit keys — the highest security standard available for web applications.
• Secure Servers: goldencity99 member data is stored in protected data centres with strict physical and cybersecurity controls, including multi-layered firewalls, intrusion detection systems, and continuous 24/7 monitoring.
• Internal Access Controls: Only goldencity99 staff with a legitimate business need are granted access to member data. All access is logged and monitored. goldencity99 staff are bound by strict confidentiality agreements.
• Two-Factor Authentication: goldencity99 encourages the use of two-factor authentication (2FA) to strengthen your account security. If unusual activity is detected, goldencity99 may request additional verification.
• Regular Security Audits: goldencity99 conducts regular security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Incident Response Procedure: goldencity99 has established incident response procedures to address any data security breaches. In the event of a serious breach, affected members will be notified within the timeframe required by law.

As a goldencity99 member, you have a number of rights regarding the personal data we hold about you. goldencity99 is committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact the goldencity99 team via live chat or email at support@goldencity99.best. goldencity99 will respond to your request within a reasonable timeframe. In some cases, goldencity99 may need to verify your identity before processing your request to ensure data security.

Goldencity99 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members use our services.

• Essential Cookies: These cookies are essential for the core functions of the goldencity99 platform — including maintaining your login session, remembering your preferences, and ensuring transaction security. The platform cannot operate properly without them.
• Performance & Analytics Cookies: These cookies help goldencity99 understand how the platform is used — which pages are most popular, how long members spend on certain sections, and where technical issues may arise. This information is used in aggregate form that does not identify individuals.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, set betting limits, and display settings — so you do not need to reconfigure them each time you log in to goldencity99.
• Managing Cookies: You can manage and delete cookies through your web browser settings. However, blocking certain cookies may affect the functionality of the goldencity99 platform. Please refer to your browser's help guide for information on managing cookie settings.

Goldencity99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: For as long as your goldencity99 account remains active, we will retain your profile data and account information so you can make full use of our services.
• Data After Account Closure: After an account is closed, goldencity99 will retain the necessary data to fulfil legal obligations, resolve any outstanding disputes, and prevent fraud. The retention period is typically between 5–7 years depending on the type of data.
• Financial Transaction Records: Records of all financial transactions — including deposits and withdrawals via DuitNow, Touch 'n Go, GrabPay and other payment methods — are retained for the minimum period required under Malaysian financial law.
• Communication Data: Customer support conversation records are kept for a reasonable period for reference and dispute resolution purposes, then securely disposed of.

Goldencity99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. We will notify you of any material changes via an in-platform notice or to your registered email address.

• Continued use of the goldencity99 platform following any amendments to the Privacy Policy will be considered acceptance of the revised terms.
• Goldencity99 recommends that you review this Privacy Policy page periodically to stay informed of our latest privacy practices.
• The "updated" date at the top of this page reflects the most recent date this Privacy Policy was reviewed or amended.